Policies

At SEND Collective Ltd, safeguarding is our top priority. We are committed to protecting the welfare of all children and young people who receive our services.

This policy applies to all tutors, staff, and associates working with SEND Collective Ltd.

• All tutors must have an enhanced DBS check before commencing work.
• Any concerns about a child's welfare must be reported to the team via email (contact@sendcollectiveltd.co.uk)
• Tutors must follow safe online tutoring practices and never engage in private communication with students outside approved platforms.
• Parents or guardians must be aware of and consent to tutoring arrangements.

SEND Collective Ltd is committed to handling personal data responsibly and in line with the UK GDPR and Data Protection Act 2018.

This policy applies to all personal information collected, stored, and processed by SEND Collective Ltd.

• Personal data (e.g., student names, SEND reports) will only be collected with explicit consent.
• Data will be securely stored and accessed only by authorised personnel.
• Parents and students have the right to access, correct, or request deletion of their data.

We believe in creating an inclusive learning environment where every child, regardless of their background or ability, can thrive.

This policy applies to all SEND Collective Ltd tutors, staff, and students.

• No student will be discriminated against based on race, gender, disability, religion, or background.
• Learning resources will be adapted to accommodate different needs.
• We actively promote inclusive teaching strategies to support all learners.

SEND Collective Ltd is dedicated to supporting students with special educational needs and disabilities (SEND) through personalised learning plans.

Applies to all students with SEND and the tutors who support them.

• Every SEND student will receive a tailored learning plan after consultation with parents and specialists.
• Tutors will receive training on inclusive teaching methods.
• We will work closely with parents to monitor and adjust support as needed.

We aim to create a respectful and supportive learning environment for all.

Applies to students, tutors, and parents.

• All students and tutors must communicate respectfully.
• Bullying, harassment, or inappropriate behaviour will not be tolerated.
• Tutors reserve the right to end a session if a student’s behaviour prevents learning.

To protect students, tutors, and parents when using online learning platforms.

Applies to all online tutoring sessions and communication.

• Tutors must use approved platforms (e.g., Microsoft Teams, Zoom).
• Sessions must be recorded or monitored when possible.
• Students and tutors must never share personal contact details.
• Parents should supervise younger students during online sessions.

SEND Collective Ltd values feedback and transparency. This policy outlines how to raise concerns.

Applies to students, parents, and staff.

• Complaints must be submitted in writing to contact@sendcollectivektd.co.uk,
• We will acknowledge complaints within 48 hours and aim to resolve them within 10 working days.

To ensure students and tutors respect scheduled sessions and maintain a consistent learning routine.

Applies to all students and tutors.

• Tutors must be punctual for every session.
• Students must attend on time—late arrivals may result in shorter sessions.
• Cancellations require 24 hours’ notice, except in emergencies.

To provide clarity on tuition fees, payment processes, and refund eligibility.

Applies to all clients of SEND Collective Ltd.

• Payments must be made in advance.
• Refunds will only be given for cancellations with 48 hours’ notice.
• Late payments may result in paused tutoring services.

To protect sensitive information shared by students and parents.

Applies to all tutors, staff, and associates.

• All student information (SEND reports, personal data) is strictly confidential.
• No information will be shared without parental consent, unless required by law (e.g., safeguarding concerns).
• Tutors must not discuss student progress with anyone outside SEND Collective Ltd.

To outline professional standards for tutors.

Applies to all tutors working with SEND Collective Ltd.

• Tutors must dress professionally and maintain a positive attitude.
• Tutors must prepare for lessons and tailor them to each student's needs.
• Tutors must never engage in private social interactions with students outside sessions.
• Any concerns about a child’s well-being or progress must be reported to SEND Collective Ltd.